OUR COMPANY

Based in Hatton Garden in the heart of London’s jewellery quarter, Swissmade specialise in the repair and maintenance of quality Swiss-made watches.

Swissmade are the Official UK Service Centre for Ebel and Baume & Mercier, an Authorised Level 3 Service Centres for Omega and Longines, and has an Official Rolex Accredited Watchmaker. Our expertise enables us to service and refurbish these and other famous Swiss watch brands. All watch repairs are carried out with manufacturer supplied original parts and some obsolete parts are even hand crafted at our premises - so potentially no watch is beyond repair. The appearance of a watch is always a major consideration for our customers and where necessary cases and watch dials are sympathetically restored and polished.

Since becoming part of the SWICO Group in 2015, Swissmade has been extended and a complete refurbishment of its workshops has taken place, together with a system’s update; streamlining services through an automated technology platform. Customers can book and view the status of their watch repairs online themselves and a dedicated customer service team are available to advise and talk customers through the processes involved in the restoration, repair or maintenance of their time pieces.

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WHY CHOOSE US?

Our team and specialist Swiss trained watchmakers are equipped and trained directly by the watch manufacturers to look after your watch through its whole lifetime to the highest standard. The experienced Customer Care team oversee the watch’s journey from arrival at our centre to its safe return, customers receive progress updates online and by email. Dedicated to providing a fast, first class service, we have created a convenient online portal to access our Service Centre from anywhere in the UK using our FREE secure postal service.

WHAT WE DO

  • Watch Batteries & Reseal.
  • Movement Repairs & Servicing.
  • Refurbishment - Valeting & Polishing.
  • Dial Restoration.
  • Case Repairs.
  • Glass Replacement.
  • Straps & Bracelets - Adjustments, Repairs or Replacements.
  • Pressure testing and resealing.
  • Ultrasonic Cleaning.
  • Maintenance Service and Care.

MANUFACTURERS WARRANTY CLAIM AGENT SWISSMADE are the Official UK Service Centre for Ebel and Baume & Mercier, authorised by the manufacturer to repair any defects under the manufacturers warranty. Your watch manufacturer provides a 2 year manufactures warranty from date of purchase. The limited warranty is valid providing it was purchased from an authorised dealer, as evidence by a valid warranty card or proof of purchase. Manufacturers warranty doesn’t cover accidental damage or becomes void in the event that any person not duly authorised by the manufacturer attempts to repair the claimed defect.

FREE NO OBLIGATION ESTIMATES We provide free no obligation estimates for out-of-warranty enquires using our free postal service. Once we receive your watch we will prepare an accurate estimate for your approval. If you would like to proceed you can make a payment online, or If you choose not to go ahead you will have the option to reject the estimate and your watch will be returned at no cost to you.

WORKSHOP & EQUIPMENT Operating from our purpose built secure service centre in London's Hatton Garden, our workshop uses only the latest tools and manufacturer approved equipment to ensure the highest quality of work is carried out. This is vital to ensure your watch is cared for correctly. We have a range of machinery including; Timing Machines; Cleaning Machines; Ultrasonic Cleaners; Demagnetisers; Analysers; Pressure Testing Machines; Case-back opening tools; Polishing Machine; Watch-winder; all in accordance to the watch brands’ procedures and regulations.

GENUINE MANUFACTERES PARTS USED We only ever use the manufacture's genuine and approved spare parts with the specialist tools and equipment. We order our parts direct from the manufacturer’s and carry an extensive range of spare parts.

FREE BUFFING AND CLEANING All watches we receive are Ultra Sonic Cleaned before being returned. The watch is separated out into its component parts for cleaning, before it is then returned to be assembled according to brand techniques. Ultrasonic cleaning basically works by vibrating a pool of water with an object in it. The vibrations create tiny bubbles that glom onto small particulates of dirt and debris and pull them off. This service is provided free of charge to you!

QUALITY CONTROL After each watch is cleaned it passes through Quality Control, they are the guardians of quality. They check not only the aesthetics and that your instructions have been completed but also verify the technical characteristics of your watch by testing the timekeeping, water resistance and power reserve. If they are within the manufactures tolerances then the watch is passed, if not the watch is returned to the watchmaker for further fine tuning. Quality control can take between 1 and 5 days depending on the requirements and type of watch being tested.

QUICK TURNAROUND We endeavour to return your watch as quickly as possible. Following an inspection of your watch and job approval we will send you an approximate completion date. We estimate for a full service to be returned within 25 working days, for minor work including battery replacements & Reseals or Strap replacements within 10 working days. All timescales are subject to availability of parts in stock. We reservice the right to re-estimate if we find more work is required.

SERVICE GUARANTEE PROMISE We are confident in our watch movement services’ that we offer a 12 month SWISSMADE guarantee with all watch services from the completion date. The SWICO guarantee will be enclosed with your watch when we return it to you.

TESTIMONIALS Please see our independent reviews on our testimonial page.

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